Frequently Asked Questions
Your can either order directly on our website or contact us by email at firstname.lastname@example.org.
We accept Visa, Mastercard, American Express, and payments made through PayPal.
Yes, we charge sales tax based on your shipping address.
Once your order has been placed and payment has been processed, your order will be sent to production where your sashes will be made by hand by our professional staff. Due to the custom nature of our work, please allow for 6-8 weeks of manufacturing time for your order. (Our busiest season is between the months of March - August) Custom embroidery and orders that require processing of artwork or logos may take an additional week to prepare. Blank and vinyl ribbon sashes can be shipped out in as little as 2 weeks.
We encourage our customers to place their orders at least a month in advance. (The earlier the better!) However, we understand that this is not always possible. We do accept rush orders with prior approval. Expedited shipping and rush fees will apply depending on how early you need your order. Simply send us an email at email@example.com or send us a message through our website. If you have not heard back from us within 24 hours, please contact us again! Sometimes voicemail's or messages get lost and we understand you need to get your order in as soon as possible.
Just send us an email or give us a call and we'd be happy to assist you. We think of ourselves as artists and would love any suggestions or opportunities to make your sash more unique!
Our Satin sashes are Dry Clean only. If you need to press your sash, please do so with the lettering face down, with medium heat, and without steam.
Yes, we do! Bulk orders on sashes over 12 will have a 10% discount applied to their order. This does not apply to our Straight-Cut sashes.
Thank you! We love to hear that our work is appreciated! You can share our website, post reviews, and follow us on Facebook for updates. Just follow the links below. Thank you for choosing us as your sash provider?
Yes, of course! Please send us an email with a photo of your choosing and we'd be happy to display it on our site or Facebook account.